General

• Q:Is using MMOBAY safe?
  A:Yes! We utilize the latest fraud-prevention technology to ensure that the MMOBAY marketplace is clean, safe and hassle-free. It's more secure for seller to trade on MMOBAY than trade on traditional B2C platform. Making MMOBAY a safe, convenient and trustworthy trading platform is our team's No.1 priority.
  We are qualified with ScanAlert HACKER SAFE verification and have a VeriSign SSL Certificate as well. We ensure you the a more security way to purchase online.
• Q:Why should I register on MMOBAY?
  A:Anyone can browse the MMOBAY marketplace but only registered users can buy or sell. This is necessary to protect buyers and sellers from fraud.

Buyer

• Q:What happens if the seller doesn't deliver my goods?
  A:Sellers won't be paid and won't maintain a good rating unless they deliver all your goods within the time allowed. The seller has the full duration of the time window you selected to complete delivery of your goods. If this window has expired and you have not received all your goods, you can file a claim with MMOBAY. If the buyer and seller are unable to work out a resolution of this problem transaction, MMOBAY will refund the amount that you have not received. Please note that buyers who initiate a chargeback with their credit card company or Paypal rather than using the MMOBAY claim process may be banned from buying again in the MMOBAY marketplace. We strongly recommend that you file a claim with MMOBAY before asking for a refund with your credit card company or Paypal. We will deal with your issue ASAP.
• Q:How can I judge the seller is trustful?
  A:We have developed unique seller rating systems to protect both buyers and sellers. Buyers can view seller record, including orders received , completed Orders, last transaction, seller's rating, etc. We encourage new sellers to provide a comparatively lower price to get some basic credits. Also, we encourage buyers purchase goods from highly-rated sellers.
• Q:How is delivery accomplished?
  A:Once goods is selected and paid for, your funds will be hold in a secured intermediary trust account. These all depends on your payment currency type. Then, we will notify the seller that he should deliver the goods to you within the timeframe you selected. The delivery of the currency will happen either through in-game email,face to face trade or through some other means depending upon the game. It is the seller's responsibility to deliver the goods to you and we do not release your money to the seller until delivery has taken place. In the unlikely scenario where your currency is not delivered or is late, the seller's rating will decrease and in certain situations he may be banned from the marketplace. MMOBAY will then refund your money or ask another seller to fill your order.
• Q:Who am I buying from?
  A:You are buying from individual gamers and professional sellers. Remember, MMOBAY merely facilitates trade between two parties — sellers and buyers. Sellers set prices and delivery times for their goods. At any point, you can also choose to become a seller as well as a buyer.
• Q:Why should I buy on MMOBAY?
  A:Buying virtual goods on MMOBAY is easy and safe. We strongly believe that MMOBAY prices are lower than anywhere else. And because MMOBAY is the C2C marketplace in the industry, you have the opportunity to buy directly from another gamer, at a lower price.

Seller

• Q:What can I do if the buyer doesn't confirm delivery?
  A:After you delivery successfully, the waiting time for the buyer confirm orders is two days more than the delivery time. If the buyer has no operations within the time, MMOBAY will regard the orders as the completed or partially completed.
• Q:Why my account of MMOBAY has been Banned?
  A:Your account of MMOBAY has been suspended,It may be caused by following reasons:
  1.You placed orders to buy your own gold to raise your credibility.
  2.The price you set on our website is much lower than that of others. And when you received orders of such items, you ignored or denied the orders. Please make the transaction legally and honestly accroding to the rules of platform!
• Q:What are my responsibilities as a seller?
  A:You are responsible for trading in a manner that is consistent with the MMOBAY creed of transparency, respect and honesty. Furthermore, we expect our sellers to obtain goods only through fair and legitimate means and to always be courteous to other gamers. Once a trade has been made, you are responsible for delivering the goods that you sell within the specified time-frame. If you do not deliver within the specified time period or cancel a sale, your seller rating will go down and you may find that you are restricted in how you can list on MMOBAY. We do this to protect buyers and to encourage buying from highly-rated sellers.
• Q:What happens if the buyer chargeback?
  A:MMOBAY has developed the latest fraud-prevention system. All the orders you received have been authenticated.
• Q:Can I withdraw funds in non-US Dollar?
  A:Yes! There is no fee to withdraw funds in US Dollar. If you withdraw funds in non-US Dollar, we charge a plat fee of currency conversion, exchange rate and additional fee imposed by the bank.In order to avoid vicious and illegal currency conversion, we generally charge a little more than generic banks charge for currency conversion. But you may save more time and avoid unnecessary troubles.
  (PS: Chinese citizens have certain currency conversion quotas each year.)
• Q:What happens if I make a delivery but the buyer claims otherwise?
  A:There is some risk of fraud in c2c sale model. We strongly recommend you capture the the screen when delivery, and you may provide some evidence when the buy file a claim with MMOBAY. We have a unique resolution center to resolve dispute. Please contact with us through email when the buyer open a dispute, we will deal with issue ASAP.
• Q:What if I can't deliver the currency that I've sold?
  A:If you are unable to deliver the currency that you've sold, please log into your account and select the checkbox that indicates such next to the specific undeliverable offer. This allows us to find another seller to complete the transaction for the buyer before the delivery time period has expired. Note that your Seller Record will decline in this scenario, but not by nearly as much as if you don't deliver and don't give us forewarning.
• Q:How is selling on MMOBAY different from selling to other sites? A:By selling directly to buyers, MMOBAY sellers can bypass the middleman and enjoy larger margins. (MMOBAY buyers enjoy lower prices too!) we expend significant effort and use the latest technology to make MMOBAY a transparent, safe and trustworthy trading marketplace for all.

Fee

• Q:What are your fees ?
  A:There is no charge to list an offer or sale on MMOBAY. We only help financial institution (such as Paypal, credit card company, Alipay, etc.) charge a commission fee of transaction and currency conversion to sellers for every transaction completed successfully.